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NMC Specialist
Location:
Rochester, NY
Description:
Job Title: NMC SpecialistLocation: Scottsville Rd., Rochester NYReports to: Supervisor - OSG TelecommunicationsWork type: OfficeThe base pay range for this position is dependent upon experience, ranging from $66,597-$86,576. Note: this is an hourly, non-exempt position. Shift differential applies for second and third shifts.Summary:The NMC Specialist must have experience working within a network management center or similar environment. Will be responsible for monitoring, correlating, troubleshooting and resolving network alarms and performance deviations across client networks. These networks consist of multiple technologies including (but not limited to) Fiber-Optic Cabling, Microwave, LTE, switching, routing, and firewalls and is a multi-vendor environment. The technicians must be able to work independently and collaboratively with multiple fix agencies to ensure problems are resolved in a timely manner. The resources must have excellent communication skills and the ability to communicate across ranging technical skillsets and executive management. This service requires 24x7x365 onsite support, candidates must be able to support flexible hours and rotating schedules to ensure all shifts are covered.Main tasks:Perform daily fault and performance analysis using a variety of monitoring tools to discover network impairmentsAbility to review network logs to discern state changes of network equipmentPerform remote resolution of faults through various operating and control systemsCreation and routing of network tickets to appropriate designated fix agentsPerform routine ticket management and escalations to drive problems to final resolutionUse a combination of various tools to correlate multiple faults and/or system presented data into singular network impairmentsCommunicate openly and effectively with multiple teamsManage fix bridges on large scale and/or high severity issues that involve multiple teams/participants including Executive level communicationUtilize, manage and maintain network and performance monitoring tools to ensure network reliability in both Windows and Linux environments (SNMP, SolarWinds, WhatsUp Gold, Nagios, Netcool, NEMs)Utilize element management systems (EMS) to manage manufacturer's equipment distributed throughout the network.Update technical documentationThe NMC Specialist will be responsible for collecting, documenting, and analyzing customer trouble reports. We will use this data to correlate network paths and common elements to isolate and resolve outages or troubles on the networkWork with Field Technicians and local management to assist in the development of works and basic issuesReporting - KPIsQualificationsExcellent in written and verbal communication skillsProficient in using Microsoft office application such as Outlook, Excel, WordAbility to grasp higher-level technology issues and troubleshoot to resolutionAbility to work independently and in a team environmentAbility to work under pressure related to scale of business impactAbility to build strong working relationships both internally and externallyAbility to span departments to assist in resolving network event outagesExperience analyzing wireless networks, related equipment and/or performanceAbility to prioritize, multi-task, meet objectives and solve issues in stressful situations with high speed of completion and high degree of accuracyAbility to quickly learn new tools and systemsWillingness to work on any assigned shiftMust be able to pass background checks, as well as NERC / CIP compliance testingPreferred SkillsFamiliarity with DOD and NIST ComplianceExperience of 1-3 years working in Network Operations Centers. This experience should include network monitoring, maintenance, and remote supportKnowledge of wireless network structureKnowledge of Unix operating system and command structureBasic knowledge of IP routing and protocols Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that countryAVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at XXXX@avangrid.com Job Posting End Date: PDN-9c11b97f-5eb6-4bda-8d8e-b293f1c542ee
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NMC Specialist is a Other Jobs Nmc Specialist Job at Avangrid located in Rochester NY. Find other listings like NMC Specialist by searching Oodle for Other Jobs Nmc Specialist Jobs.
NMC Specialist is a Other Jobs Nmc Specialist Job at Avangrid located in Rochester NY. Find other listings like NMC Specialist by searching Oodle for Other Jobs Nmc Specialist Jobs.