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Customer Service Specialist
Location:
Maryville, TN
Description:
A&L Heating and Air LLC, Maryville TN. We are a family-owned company dedicated to providing local families and our commercial customers with comfort solutions that fit their lifestyles and business. We are a proud member of the community and of our years of service to the Maryville area. We are an HVAC and Plumbing Service provider offering the best tools and equipment, year-round work, continual education & training, including dealer training, and long-term career opportunities. We are a high-tech digital office, and a tobacco/vape free work environment. We are hiring a Customer Service Specialist to join our team! Someone with a passion for serving customers, and excellent communications skills. This position is the initial contact with our clients, customers, technicians, and office staff, and plays a vital role through providing administrative support. Benefits: 80 hours of paid vacation 100% paid medical Vision & dental insurance options Paid Holidays Simple IRA with 3% match Short-term & Long-term disability Job Title: Customer Service Specialist Work Hours : Monday thru Friday, 7:30am to 4:30pm Pay Scale: $15.00 - $18.00 per hour, depending on experience + Spiffs & performance bonus' What you will be doing: Answer incoming calls Taking the lead in booking service appointments and routine maintenance Maintain customer database with current information Outbound calls to customers to follow up on estimates and field visits Tracking marketing / advertising sources Supporting the marketing manager with marketing efforts Answer website scheduling requests Assisting in philanthropic outreach / community involvement activities Clear and concise communications with department managers, employees, and company customers Keeping customers appraised as to company schedule and requested lead-times Qualifications: 2 years related experience in customer service, scheduling, office experience, or equivalent combination of education and experience Stellar customer service skills Excellent and interpersonal communication skills The ability to cultivate and maintain strong relationships with clients, customers, and technicians A clear and professional speaking voice as phones are a huge part of the position Data entry, filing, and other general office duties Knowledge of MS Outlook, MS Office Suite, specifically Word, Excel. Strong organizational skills and high attention to detail General sales skills and aptitude High school diploma or equivalent Pass background check & drug screen Check us out online: www.therightaccompany.com customer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator
Company:
A & L Heating And Air
Posted:
May 16 on ApplicantPRO
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More About this Listing: Customer Service Specialist
Customer Service Specialist is a Customer Service Customer Service Representative Job at A & L Heating and Air located in Maryville TN. Find other listings like Customer Service Specialist by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Specialist is a Customer Service Customer Service Representative Job at A & L Heating and Air located in Maryville TN. Find other listings like Customer Service Specialist by searching Oodle for Customer Service Customer Service Representative Jobs.