This listing was posted on InsuranceJobs.
Work-from-Home Insurance Customer Care Associate
Location:
Remote
Description:
We are seeking a motivated and detail-oriented Remote Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a passion for helping others, and a strong understanding of insurance principles. In this role, you will be responsible for providing outstanding customer service to our clients, addressing inquiries, resolving issues, and ensuring customer satisfaction. Responsibilities: Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner. Assist clients with policy-related questions, claims processing, billing inquiries, and other insurance-related matters. Effectively communicate complex insurance concepts in an easy-to-understand manner. Identify and assess customer needs to recommend appropriate insurance products or services. Maintain accurate records of customer interactions and transactions. Collaborate with other team members to resolve customer issues and escalate complex cases when necessary. Stay updated on industry trends, products, and regulations to provide accurate information to clients. Meet or exceed performance goals, including response time, customer satisfaction ratings, and productivity metrics. Job Requirements: Proven customer service experience, preferably in the insurance industry. Excellent communication skills, both verbal and written. Strong problem-solving skills and attention to detail. Ability to multitask and work efficiently in a fast-paced environment. Proficiency in computer applications, including CRM software and Microsoft Office suite. High school diploma or equivalent; college degree preferred. Must have a quiet and distraction-free workspace to work remotely. Availability to work flexible hours, including evenings and weekends, as needed.
Education/experience:
2 To 5 Years
Company:
Total Quality Insurance
Industry:
Insurance
Posted:
April 23 on InsuranceJobs
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More About this Listing: Work-from-Home Insurance Customer Care Associate
Work-from-Home Insurance Customer Care Associate is a Insurance Jobs Insurance Agent Job at Total Quality Insurance located in United States. Find other listings like Work-from-Home Insurance Customer Care Associate by searching Oodle for Insurance Jobs Insurance Agent Jobs.
Work-from-Home Insurance Customer Care Associate is a Insurance Jobs Insurance Agent Job at Total Quality Insurance located in United States. Find other listings like Work-from-Home Insurance Customer Care Associate by searching Oodle for Insurance Jobs Insurance Agent Jobs.