Emergency Assistance - Supervisor | Supervisor in Executive Job at International Medical Group | 7134965508

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Emergency Assistance - Supervisor

Location:

Coatham Mundeville

Description:

Here at IMG we are pleased to announce that we are looking for a Emergency Assistance Supervisor working Remotely or Hybrid on a permanent contract working 37.5 hours a week including some weekends and evenings with a competitive salary of £30,000 - £37,000 (Depending on Experience & Including Language Bonus). As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®. What does a day in the life of a Emergency Assistance Supervisor look like? To support and assist the Operations Manager for all aspects of service delivery within the Contact Centre. Resolve customer complaints and/or any type of service issues as a priority Support the team leaders with training needs for the team Assist and support employees with decision making or handling resolution. To encourage and promote efficiency and quality performance in all aspects of our service delivery Take ownership for and see through to conclusion allocated processes and functions to ensure standards of Customer Service excellence are met To meet contract client SLA’s To meet agreed objectives and to define and meet KPI’s To supervise staff in their day to day, listen to phone calls, review cases and activity reports to ensure compliance with company procedures and standards at all times To proactively identify service gaps, process issues or any risks and take action to improve and resolve directly or via escalation to area Manager To supervise staff performance and productivity; ensuring their adherence to training, company protocols and client expectations To coach staff in their day to day, providing them with feedback and monitoring their improvement. To support training. Visit ListedBuy for more information.

Company:

International Medical Group

Posted:

January 9 on ListedBuy

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