Assistance - Team Leader | Manager in Executive Job at International Medical Group | 7131536791

This listing was posted on ListedBuy.

Assistance - Team Leader

Location:

Coatham Mundeville

Description:

Here at IMG we are pleased to announce that we are looking for a Contact Centre Team Leader Nights) working out of our Cardiff Office on a Remote or Hybrid Basis on a permanent contract working 37.5 hours a week with a competitive salary of £27,000 - £32,000. As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®. This is a great opportunity for anyone who is looking to kick-start a career in the insurance industry or if you just want to expand on current experience. You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills and develop in your career and grow. Our mission is to help you realise your potential. Whether you want to kick start or restart your career, IMG is the right place to do just that. What does a day in the life of a Contact Centre Team Leader Look like? Maintaining an oversight of pending e-mails (return post and new claims), call performance, incoming post, staff productivity with a view to managing/maintaining service levels and escalating any known service issues To act as an escalation point for Clients, Members and other external providers and resolve any queries Providing coaching, support and direction to team as necessary Ensuring all staff (internal and external personnel) have adequate instructions and procedures to accurately perform their roles Ensuring any assistance given, and costs incurred are provided for within the terms and conditions of the insurance policy with a focus on cost containment Ensuring that all schemes are set up correctly in the respective claims systems Ensuring that all system notes are relevant,. Visit ListedBuy for more information.

Company:

International Medical Group

Posted:

January 6 on ListedBuy

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