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Supervisor - Cleveland
Location:
Cleveland, OH
Description:
Supervisor Duties: Directs and supervises up to 60 part-time personnel. Supervisory duties include training, documenting performance, counseling, and commanding personnel on performance, and completing annual performance reviews. Administers and adheres to all facility policies. Essential Duties: Plans, leads, and maintains all day-to-day business operations of the facility. Works in conjunction with the Director of Operations to develop competent and productive staff by planning, organizing, and implementing employee training with a strong emphasis on safety, quality customer service, and business development. Actively promotes and trains on the safety and security of staff, offices, front counter, point of sale system, and all equipment and supplies. Effectively handles a variety of customer situations and is responsible for maintaining excellent customer and employee relations. Responds promptly to customer inquiries, handles and resolves customer complaints in an appropriate manner. Maintains records and makes periodic reports as directed, including attendance reports, program reports, accident reports, and monthly program reports and personnel evaluations. Attracts potential customers by answering product and service questions and suggesting information about other products and services available throughout the facility. Ensures that all monies collected are handled according to facility policies and practices. Responsible for internal controls including the prompt processing of all daily receipts (including closing parties and events). Proactively develops additional business by soliciting and securing group sales and corporate events. Examples of clients may include day-camps, churches, schools, athletic teams, service organizations, and corporate events. Works as part of a larger supervisory team to promote the business and all programs at the facility. Assists other staff in the facility with special events. Some examples may include but are not limited to After-Proms, sports team building, and corporate team building events; and participates in the planning, organizing, promotion and evaluation of the events. Maintains all equipment. Ensures safety and proper training of staff attendants and participants. Maintains a culture of providing excellent customer service and ensures consistency across all facilities and programs. Responds tactfully and in a timely fashion to inquiries and problems in person, by email, phone and mail providing helpful information and explanations in line with facility policies and procedures. Thoughtfully handles confrontational or stressful interactions. Performs other duties and special assignments as directed. Consistently demonstrates high ethical standards, good communication, and a professional appearance. Complies with facility and rules and regulations, policies, and procedures.
Company:
Adrenaline Monkey
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Supervisor - Cleveland
Supervisor - Cleveland is a Executive Supervisor Job at Adrenaline Monkey located in Cleveland OH. Find other listings like Supervisor - Cleveland by searching Oodle for Executive Supervisor Jobs.
Supervisor - Cleveland is a Executive Supervisor Job at Adrenaline Monkey located in Cleveland OH. Find other listings like Supervisor - Cleveland by searching Oodle for Executive Supervisor Jobs.