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Technical Support Representatives
Location:
Jacksonville, FL
Description:
Want to work for an AWESOME company with AWESOME staff and AWESOME benefits? Well Focus is your place! New Wages $16.00 per hour! Get started today! OVERVIEW Join the Focus Services Technical Support Team. Job responsibilities include providing technical support to customers with internet, television, and phone services. Additionally, ideal candidates will be responsible for creating accurate interaction notes within the call dispositioning system. EXPECTATIONS Assist customers with resolving loss of internet connectivity and quality of service issues (Wi-Fi & Wired devices), cable television issues, equipment provisioning issues, and issues related to phone service (e.g., loss of dial tone, quality of service, telephone number porting). Ability to drive customer issue(s) to resolution during the initial customer interaction. Demonstrates the ability to manipulate multiple tools effectively and efficiently (e.g., Knowledge base, various tools that assist with issue diagnosis/resolution) Based on the customers wants and needs, acts as a product consultant, articulating appropriate product solutions, features and benefits. Demonstrate awareness of company policies and procedures, utilizes sound judgment, and remains within scope of support. Follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII). Must be able to work in a fast-paced, structured, dynamic and high transaction environment, with the ability to maintain composure in stressful situations, to manage, negotiate with, and diffuse angry or upset customers. Demonstrates the ability and takes ownership to achieve established goals and performance metrics. Comfortable adapting to policy and/or procedural changes that are communicated via instructor lead training, virtual training, e-mail, and/or verbally via team huddles. Interacts with customers via telephone Must be able to wear telephone headset and manipulate objects such as keyboard and mouse for extended periods of time. QUALIFICATIONS High School Diploma or equivalent Proficient in Microsoft Windows & Mac OS Technical aptitude as it pertains to navigating multiple windows of information 1+ years of customer service experience in a performance managed environment that is technology focused with high volume troubleshooting via phone Strong typing and oral communication skills Regular and prompt attendance during training and scheduled shifts Requires flexibility to work evenings, weekends, holidays, overtime and changes in shift depending on the needs of the business. Winning ATTITUDE and DRIVE FOR SUCCESS, a must! BENEFITS & TIME OFF Excellent base wage Daily / Weekly / Monthly Contests and Prizes Scholarship Opportunities Performance Bonus Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off Paid Holidays Reduced or Flexible Hours Family Medical Leave PERKS & DISCOUNTS Employee Discounts Company Social Events On the Job & Continuation Training Professional Development/Advancement Opportunities Volunteer Assistance Program Referral Programs Tons of food and snacks Charity events Casual dress code Tiered promotional opportunities based on performance Individual and Team recognition WHY FOCUS Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way. Apply at www. focusservices.com/careers or stop by a local office to day!
Company:
Focus Services
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Technical Support Representatives
Technical Support Representatives is a Technology Technical Support Job at Focus Services located in Jacksonville FL. Find other listings like Technical Support Representatives by searching Oodle for Technology Technical Support Jobs.
Technical Support Representatives is a Technology Technical Support Job at Focus Services located in Jacksonville FL. Find other listings like Technical Support Representatives by searching Oodle for Technology Technical Support Jobs.